*1 Year or less Experience

Teleperformance

2nd Floor, SM City Davao - The Annex, Davao City, Davao del Sur This is an URGENT job vacancy!
Accepting applications until January 12, 2016, Tuesday

Details

About Teleperformance

Teleperformance, the worldwide leader in outsourced multichannel customer experience
management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2013, it reported consolidated revenue of €2,433 million ($3,236 million, based on €1 = $1.33).

The Teleperformance Group operates 128,000 computerized workstations, with close to 168,000 employees across around 246 contact centers in 62 countries and serving more than 150 markets. It manages programs in 63 languages and dialects on behalf of major international companies operating in a wide variety of industries.

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 37,000 people in the country and operates more than 26,500 workstations in 16 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, and Davao.

From 2012 to 2014, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry.

This 2014, Teleperformance marks its 18th year of continued excellence and leadership in the Philippines. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

CAN’T WAIT FOR OUR CALL? VISIT US TODAY AND START ASAP!

Urgent! CSRs & TSRs for a Permanent Dayshift Account!

Responsibilities:

Attend to inbound customer service support calls from the account’s existing and/or potential customers, including corporate accounts and elite business travellers related to flights bookings, itineraries, passenger special needs, and utilizing the website
Perform back-office work as required by the business which includes the transcription and entry of customer concerns into a database, processing of large party bookings, verification and issuance of credit card transactions, and processing of electronic tickets (e-Tickets) as well as tickets by mail, provide information on fares and itineraries that may or may not be accessible through ticketing system
Present and sell the products and services that are offered, treating each call as a sales opportunity
Cross sell revenue-generating services or products that are offered by the company
Negotiate fares as necessary
Record, investigate and resolve customer complaints

Requirements: